in a nutshell, they are claiming i owe them $230 some dollars due to what by THEIR admission was a processing error. the error has been "under investigation" for over a month now. this week they sent me a disconnection notice based on the disputed amount being "overdue". i was just informed by one of their dipshit supervisors that i must make a payment or yes, they will cut off gas service and no, they won't send me a letter saying any money i pay now will be refunded once the disputed amount is settled. but i "have his word" that they will refund the money. uh, sure i do...

thisaway - thataway