I will spare you the entire story. Suffice it to say that I just spent 20 minutes on the phone with an SBC customer service agent who appeared to be functionally retarded. I will be greatly surprised if my service is switched upstairs in a timely manner...
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Whoever trains their customer service people might want to mention that muttering such phrases as "Oh wait...no...that's not right" and "Oh man, what did I just do?" do not instill customer confidence.
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